HP's Bangalore Centre is having a typical problem with the weather. When it floods, no one can reach their Bangalore Call Centre. No one in the Call Centre can then pick up the calls. And I can't believe HP's redundant systems to re-route calls to another Call Centre did not work. Is this the type of Vendor you want ? I cant believe they don't equip their staff with notebooks to access their systems via Citrix or Remote Access means. How lame coming from a multi-billion dollar company."We've been waiting for an engineer all day," a representative told us.The cause is the monsoon season, which has left dozens dead, and much of Mumbai itself underwater. One reader reported being told that"due to the rain, none of the engineers are in work". Not so surprising, given the situation, but can't the support infrastructure of global IT companies be more resiliant?
HP's Bangalore Centre flooded with Calls source
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