IT and Business process outsourcing (BPO) is big business. TransWorks from the Indian Aditya Birla Group is reversing a normal business trend by acquiring a North American company for $125 million. It is usually the other way around for a US or Canadian to invest in third world companies in order to seek a wider market. I guess TransWorks is quite cash rich as this Bangalore-based company have spent just under $1 million (approximately Rs 4.5 crore) on security systems over the last two years, to protect data confidentiality and security too.
Minacs has a contact center service, but the company also offers marketing services and back office administration. It claims business across six major industries: automotive (the company is a past GM 'supplier of the year'), consumer products, financial services, public sector, telecommunications, and technology. Contact centers are the big play for Minacs, contributing 67 percent of revenue. By contrast, back office administration contributes 18 percent, and integrated marketing 15 percent.
TransWorks from India acquires Canadian BPO specialist Minacs source
Comment Preview